Zoom has been at the forefront of the collaboration landscape for some time now, but the past year has brought on a whole new level of remote work challenges. With many of us still working from home, Zoom has announced several new innovations to enhance the virtual collaboration experience. Let’s dive in!
Zoom Huddles – Virtual Coworking Space
One of the primary challenges of remote work has been the lack of spontaneous conversations and brainstorming that happens in person. Zoom Huddles provides a new video-enabled virtual coworking space designed to bring the fluid interactions of in-person work to modern teams. With Huddles, team members can jump in and out of quick video chats designed to replicate the working alongside aspect of an open office. Whether you need to brainstorm with a teammate, get quick answers to questions, or just feel closer to your coworkers, Huddles has got you covered.
Zoom Mail and Calendar – Less App-Hopping, More Focus
Zoom Mail and Calendar is the latest offering from Zoom to combine all your essential communications within one platform. Say goodbye to app-hopping between your inbox and Zoom Team Chat. With Zoom Mail Client, you can connect your third-party email account like Gmail or Microsoft 365 directly in Zoom, and Zoom Mail Service provides hosted email with specific paid plans. Zoom Calendar has a new feature that makes it easier to take control of your schedule. A persistent sidebar panel captures meaningful meeting elements and insights before, during, and after meetings.
Intelligent Director – Hybrid Meetings Made Equitable
The new Intelligent Director feature uses multiple cameras and the latest AI technology to determine the best angle of the individuals in the Zoom Room to display within your Zoom meeting. Intelligent Director promotes a more equitable meeting experience for remote and in-person attendees, building on the popular smart gallery feature for Zoom Rooms.
Zoom Contact Center – Strengthen Customer Relationships
Zoom Contact Center is now globally available and has a new workforce engagement management solution to help you optimize customer support. Workforce engagement management allows you to predict agent workloads and accurately estimate their schedules so you can staff appropriately. It also provides coaching and learning opportunities based on past customer conversations so agents can improve their performance. Powered by Zoom IQ, it’s fully integrated into our all-in-one unified platform, making it simple and seamless to use.
Zoom Scheduler – Easier Calendaring to Better Connect with Customers
Zoom Scheduler is a great tool to strengthen your relationships with your customers, making it easy to find the perfect time to meet by sharing your availability. Even people outside your organization, like clients and partners, can conveniently book appointments without the hassle of back-and-forth scheduling. Meetings scheduled using Zoom Scheduler show up on your calendar with a Zoom Meetings link already included. It works seamlessly with Zoom Meetings and Zoom Mail and Calendar, and integrates with Google Calendar and Microsoft 365, so everyone can connect no matter what tool they use!
Zoom is continuously innovating to create a more meaningful, impactful, and happy collaboration experience, and these new features are a testament to their dedication to creating an all-in-one solution for remote teams. Whether you’re looking for virtual coworking spaces, hybrid meeting tools, or ways to enhance your customer support, Zoom has got you covered. Try Zoom Scheduler for your next meeting and see how it can save you time and hassle while creating better relationships with your customers.
Zoom, collaboration, virtual coworking, hybrid meetings, customer support, scheduling