As citizens increasingly enjoy the convenience of AI-powered self-service environments, they expect similar efficiency from their local councils. VIcom, a leading technology solutions integrator, has recognized and met this need by providing cutting-edge Conversational AI solutions designed specifically for local government communications.
Local councils manage a wide range of services and processes, many of which can benefit from automation. Take, for example, routine requests such as inquiries about bin collections, parking fines, or council tax. Fleets with automated response solutions powered by Conversational AI can manage these common asks, freeing up council staff for tasks requiring human intervention.
The biggest hurdle many organizations face in adopting Conversational AI is determining where to start. Vicom partners with companies like 8×8 who make this process simple. They’ve created easy and intuitive Templates specifically for local government looking to utilize conversational AI. These templates include the ability to Route calls, Answer FAQs, Report blocked access routes, potholes, etc., and Manage waste and recycling.
The implementation of Conversational AI should never be without clear objectives. Whether the goal is to divert contact center calls, reduce duplication, or enhance information sharing, We have solutions that are fit for purpose. Our process integrates smoothly with existing communication platforms, CRM systems, and other business systems for a seamless, unified experience.
Innovation in local government communications isn’t just an aspiration—it’s a necessity for keeping pace with citizen demands and staying competitive. VIcom helps local government become accessible and inclusive, offering 24/7 access to basic information and redirecting resources towards areas requiring human touch-points via AI solutions like we mentioned from 8×8.
If you’re ready to bring effective customer experiences and operational efficiency to your local government communication strategies, VIcom is here to help. Let’s leverage Conversational AI to create seamless customer experiences and efficient communication channels for your government organization. Connect with us at VIcom today, and let’s take your communication strategies into the AI-powered future.