2023 saw artificial intelligence (AI) make impressive strides in enterprise communications, with anticipation rife for 2024. Predictions suggest the upcoming shift will reveal improvements on AI governance, further targeted use cases, and the rise of more effective hybrid events. As the technology improves in terms AI and it’s capabilities, so will the expectation of those who may be attending your organizations events. This is why it’s key to have an understanding of the standards and trends, and VIcom is the perfect partner to keep you informed. 2024 is likely to witness AI’s significant progression in terms of value realization and risk minimization through improved governance. AI is becoming less of a vision for the future and more of a tangibly beneficial tool integrated into day-to-day business practices such as Unified Communication as a Service (UCaaS) and Contact Center as a Service (CCaaS) applications.
In the new era of work, with most organizations oscillating between remote setups and physical offices, predicting how AI will revolutionize hybrid events has gained momentum. Opportunities abound, as technology providers strive to enhance hybrid events to offer engaging and inclusive experiences for both in-person and virtual attendees. As experts in providing top-notch AV solutions, VIcom envisions a pivotal role at this intersection, facilitating impressive, well-coordinated virtual, in-person, and hybrid meetings. It’s extremely clear across our industries that AI is a primary focus for all the main providers and even outside of our industry considering the rise of Chatgpt and other popular conversational AI solutions – both company and customer alike are embracing AI at a rapid pace. How is your organization approaching it?
Unified Communications as a Service (UCaaS) has undeniably morphed into an essential tool for facilitating both customer interaction and internal communication. Looking ahead to 2024, we anticipate that the more progressive UCaaS vendors, employing artificial intelligence as leverage, will continue to transform enterprise applications from stagnant data warehouses into dynamic elements of the client-employee interaction cycle. We are witnessing such remarkable advancement from our partners, including ZOOM, 8×8, RingCentral and more. Given the fact that the integration of AI into communication technology is still in its comparative infancy regarding innovation, the future is exciting!
Predictions for 2024 are unified in one resounding sentiment; AI, when infused into unified communications, will revolutionize workflows. VIcom is well-positioned to facilitate this transition, offering innovative AI solutions in audiovisual, unified communications, cloud, and IT spheres tailored to your enterprise needs. Do not let your business be left behind, get in touch with VIcom to start tailoring your custom UCaaS solution today.