With so many companies relying on Microsoft Teams for chat and video meetings, the next big step is adding a reliable phone service directly into Teams. But with all the technical jargon, it can be hard to know where to start. That’s where VIcom comes in. We’re here to simplify your options and help you find the best solution for your business.
Why Add Calling to Microsoft Teams?
Imagine being able to make and receive calls directly from the Microsoft Teams app you already use every day. No need to juggle between different tools or miss important calls. Adding a phone service to Teams streamlines your communication, making it easier to stay connected with your team and your customers.
Your Options for Adding Calling to Teams
Microsoft Teams Phone
One of the simplest ways to add calling to Teams is through Microsoft Teams Phone. This option requires an additional license and a phone service plan. You have two choices here:
- Microsoft Calling Plan: Buy your phone service directly from Microsoft. This is easy and straightforward but might be less flexible.
- Third-Party Service Providers: Choose a phone service from another company. This can offer more flexibility and potentially better pricing.
Other Flexible Options
For businesses with unique needs or existing phone systems, there are other ways to connect your phone service to Teams:
- Microsoft Operator Connect: Connect your phone service directly through Microsoft’s cloud platform. This is simple and reliable.
- Direct Routing: Use your own phone equipment to connect to Teams. This is more customizable and ideal for businesses with specific requirements.
What Do Different Businesses Prefer?
Smaller businesses (with fewer than 2,500 employees) often prefer Microsoft Operator Connect because it’s easy to set up and manage. Larger businesses (with more than 2,500 employees) tend to go for Direct Routing because it offers more flexibility and can integrate better with existing systems.
Why Might You Need a Separate Phone Provider?
Sometimes, sticking with a separate phone provider makes sense. Here are a few reasons why:
- Existing Systems: If you already have a phone system in place, it might be easier to keep it.
- Special Features: Some phone services offer features like texting or faxing that aren’t available with Microsoft Teams Phone.
- Risk Management: Using different providers can spread out the risk and ensure you’re not reliant on just one company.
- Contract Obligations: You might be locked into a contract with your current phone provider.
- Geographic Reach: Some providers offer better coverage in certain areas.
The Importance of Seamless Integration
Having your phone service integrated with Microsoft Teams makes everything work smoothly together. This means your team can make calls, chat, and hold video meetings all from one place. It’s efficient and helps keep everyone on the same page.
Choosing the Right Partner
Selecting the right partner to help with your Microsoft Teams calling setup is crucial. Here’s what to look for:
- Multiple Options: A partner that supports different calling approaches, so you have choices.
- Variety of Services: Someone who offers various phone service options to fit your needs.
- Easy Management: Seamless phone feature management within the Teams app.
- Scalability: The ability to grow with your business.
- Reliability: High reliability and good support to handle any issues that arise.
- Experience: A partner with a proven track record in flexible Teams calling solutions.
Why VIcom?
At VIcom, we specialize in making your communication tools work better for you. We offer comprehensive solutions that ensure everything integrates smoothly, is highly reliable, and is tailored to your specific needs. Partnering with VIcom means you get the best support and guidance to navigate your options and implement the right Teams calling solution for your organization.
Ready to Enhance Your Communication Strategy?
If you’re ready to take your business communication to the next level with Microsoft Teams, contact VIcom today for a free consultation. Our expertise and partnerships with leading providers will help transform your business communications and keep you connected.