Vicom is a proud partner of RingCentral and we’re excited to offer their new groundbreaking RingCX service to our clients. RingCX is an innovative, AI-powered contact center solution that revolutionizes omnichannel customer service. Traditional customer experience management has often been hindered by complex deployment processes and inconsistent pricing. However, as a trusted partner of RingCentral, VIcom provides a streamlined and cost-efficient path to integrating this powerful tool, ensuring businesses can effortlessly enhance their omnichannel capabilities.
Our collaboration with RingCentral enables us to offer a swift setup and deployment of RingCX, avoiding the hassles of prolonged and complicated installation processes. With VIcom’s expert support, your customer service team can seamlessly utilize RingCX’s comprehensive suite of voice, video, and digital channels. This integration facilitates easier engagement with customers across their preferred communication methods, thereby boosting customer satisfaction.
RingCX stands out by offering more than just a blend of communication channels. It incorporates AI-driven features that empower both customers and contact center staff, fostering a culture of continuous improvement. For instance, RingSense AI equips agents with valuable insights from previous interactions, enhancing both customer service quality and agent performance. Additionally, AI-powered tools like Real-Time Summaries and Post-Call Transcriptions offer a clearer view of agent interactions, driving better business results.
Looking ahead, VIcom and RingCentral are excited about the upcoming launch of the Workforce Engagement Management (WEM) add-on. This native AI-based tool will offer automated quality management and advanced conversation analytics. Features like AI Coach for agent training, Automated Quality Management for performance scoring, and AI Conversational Insights for deep dialogue analysis, position the WEM add-on as a game-changer in customer support quality.
To harness the full potential of the VIcom-integrated RingCX Contact Center Solution by RingCentral and transform your customer experience management, we invite you to connect with our team. Embark on the journey to develop your next-level omnichannel solution with the expert guidance of VIcom.