Get more done with NextivaOne!

Nextiva believes they are the future for productivity and communication for your business. Here is why:

NextivaONE helps you to centralise some aspects of your business, including communication and team collaboration, in a single application.

According to Nextiva, NextivaOne has pulled off what no one else has accomplished:

1. Bringing all conversations into a single stream from voice, text, video, and email into a single stream
2. Bringing communication and team collaboration together in a single tool without the need to toggle or switch.
3. Bringing the power of conversations together with customer engagement in a single app.

At the center of the new software is an exciting feature called Threaded Conversations. It is now possible to have every customer contact in one spot. Inspired by the way people talk, Threaded Conversations allows businesses to have conversations that transcend any channel.

“From the beginning, Nextiva’s vision has been to power human connections,” said Tomas Gorny, founder and CEO of Nextiva. “With our latest innovation, we’re helping businesses transform with meaningful conversations that build strong and lasting relationships with customers. Our goal is to help our customers have great conversations, effortlessly.”

Here are some of the features that your organization will love about NextivaONE:

Save money and reduce the number of applications needed to get your work done
Improve team efficiency and information sharing with centralized document sharing
Gather customer feedback by automatically sending surveys after a customer interaction
Build stronger customer relationships by sharing customer notes and conversations across the organization
Engage with customers in their medium of choice — phone, SMS, chat, email — all from one platform.
Simplify tasks with enterprise-grade workflow automation capabilities
Use call pop to see who’s calling — before you answer the phone — and their complete customer experience records

Nextiva has won the best business phone systems award three years in a row. However, Seventy-four percent of customers interact with businesses through various channels, such as email, phone and text message.

There are many tools for communication and collaboration, but they all have their drawbacks. With multiple applications, it can be difficult to manage a unified experience when information and conversations are fragmented.

With fragmentation and siloes, customers have to repeat themselves. A conversation with support cannot be started on a call, and later picked up on an email.

Siloed data creates problems for teams as they can’t see the entire customer story unless they invest time and money on expensive integrated solutions. So what’s the answer to this challenge?

Utilize Nextiva to work smarter, not harder. Here’s how:

You’ll never need another app for internal communications. Team chat, calls, and video meetings are all available within their integrated solution.

No one enjoys having to toggle between a variety of apps to find and reference an important conversation or file shared during a video call.

This is why Nextiva integrated productivity tools right into the application to enhance working with your teams and your customers. All conversations are kept in one place including notes from calls, important project files and more.

With their software, you can break down department silos and increase data sharing. It’s all in one place, so there is no missed context. This greatly improves teamwork efficiency.

With NextivaONE, you have access to your colleagues and can message them for help from a phone call including chatting before and after the call. These conversations are recorded so they are easy to replay when needed.

If you’re interested in a Nextiva solution for your organization, please fill out the form below and we’ll be in touch!