8 Eye-opening Insights regarding the future of the workplace from 8×8

These days business leaders have faced a lot of change in the past decade. These changes include a sudden, unyielding demand for digital and cloud-first experiences, a talent shortage of epic proportions, unprecedented IT security considerations, and competitive disruption from players nobody saw coming.

Pragmatic leaders know that change will never end. For example, the future of work is a projection of how work and workers could evolve over the next few years.

Recently, a new 8×8 survey found that global IT and CX leaders are experiencing some rather exciting challenges. Here are eight eye-opening takeaways:

1. Sixty percent (60%) of IT and CX leaders believe the workforce will be predominantly hybrid by 2030. Just 7% assume that work will return to predominantly in-office.
2. More than half (54%) say work-from-anywhere options should be available to every employee whose role allows it, and with the same pay rate as an in-office peer.
3. Three-quarters anticipate their organization will work four days, or fewer by 2030 and that work will transition from a traditional 9-to-5 schedule to an asynchronous or task-oriented approach.
4. More than a quarter (27%) of CX and IT leaders and 42% of CX leaders say their organizations are still operating with on-premises communications and collaboration solutions.
5. More than half (57%) of business professionals prioritize cloud communications over other technologies to facilitate workplace change. Sixty-eight percent (68%) say cloud communications will have the most significant impact on the future of work.
6. Close to two-thirds (64%) believe cloud communications is the technology that will have the most significant impact on customer service and engagement moving forward. Forty-two percent (42%) say that customer service will be the department that is most changed/impacted by the future of work.
7. Less than one-third (29%) of professionals consider their organization a leader when it comes to adopting emerging technology solutions related to the future of work; 71% consider themselves either fast followers or laggards.
8. Almost half of IT and CX leaders (49%) do not currently have a future of work or 2030 strategy. Regarding CX leaders specifically, 67% do not have a future of work or 2030 strategy, and 12% said they don’t ever plan on developing one, compared to just 1% of their IT counterparts.

If your call center is looking for a way to streamline interfaces, provide your agents with an intuitive solution that works in and out of the office, as well as provide your customers with the best experience possible, Vicom is ready to utilize our partnership with 8×8 and provide you a turnkey solution. Please fill out the form below and we’ll be in contact.