Your traditional PBX telephony system has served you well. In all likelihood, it’s already paid for, so you have a certain incentive to stick with it. But odds are, you probably already have a hybrid model with employees working outside of the office, and trying to wrestle hybrid functionality from your old PBX is a costly and unending struggle. By staying with a PBX system, you’re risking system outages and unplanned downtime, high upgrade costs, and little to no flexibility or agility for your employees. While it may seem like changing your communications system involves significant effort and risk, it is actually far riskier to stay with an out-of-date and underperforming on-premises PBX.
Making the switch to cloud communication is no longer a shiny, new update. Now it’s an imperative, and it’s the only way to meet modern customer and employee expectations, reach business and sales goals, and stay ahead of competitors. Cloud communications was initially known for hosted voice over IP (VoIP), but providers today go far beyond simple PBX replacement, and you should look for one with a unified platform for every employee and customer experience, from voice to video meetings, from team chat to the contact center. Here you’ll find adaptability, elastic scalability, reliability, and cost-efficiency. And you’ll be able to meet the changing demands of both your hybrid workforce and your customers.
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