AI can empower businesses to unlock new potential and quickly extract meaningful information and insights – but with those benefits comes responsibility.
At VIcom, we partner with industry leaders like RingCentral to provide cutting-edge unified communication solutions. We understand that our customers’ privacy is paramount, and we are committed to integrating solutions that prioritize privacy, security, and transparency. Here’s how our partners at RingCentral are addressing privacy concerns in AI.
Privacy, first.
Embedding Privacy from the Start Privacy shouldn’t be an afterthought. RingCentral adopts a privacy by design approach by embedding privacy principles across all aspects of their AI-implemented products and services. This means that from the initial stages of product development, their engineering team collaborates closely with their privacy team to understand and integrate privacy requirements. This rigorous privacy review is an integral part of product development, ensuring transparency, privacy, and explainability.
RingSense and Data Protection In RingSense, privacy requirements and data protection are prioritized from the beginning. Product managers and engineers work in collaboration with RingCentral’s privacy team to ensure all customer data going into and generated by RingSense, including outputs and transcripts, benefits from the same robust security measures applied to all customer data. This approach extends to third-party vendors as well, ensuring that any partners comply with RingCentral’s stringent privacy standards.
Transparency.
Commitment to Trustworthy AI At RingCentral, trustworthy AI means protecting customers and their data while maintaining a steadfast commitment to privacy, security, and transparency. This extends to the AI itself and the data it’s trained on. RingCentral provides complete transparency about how data is collected and used. Notably, they do not use customer data to train their AI models, nor do they allow third-party vendors to use customer data for this purpose.
Empowering Customers with Information Customers have access to detailed information on how AI uses their data through the Product Privacy Datasheets available on RingCentral’s Trust Center. These datasheets explain the purposes and outputs of AI usage, helping customers maintain trust with their employees, partners, and customers. Additionally, the Trust Center AI tab features an AI Transparency Whitepaper that outlines RingCentral’s approach to trustworthy AI, further helping customers understand how their data is managed.
Resilience
Customer Control and Choice RingCentral prioritizes relationships with customers, ensuring they maintain full control over how AI is used and how it interacts with their data. For instance, features like call and meeting transcriptions require user opt-in, providing transparency and giving end-users the ability to make informed decisions about their participation. This user-centric approach ensures that customers are empowered to drive better business outcomes with AI.
Customizable Functionality RingCentral’s products offer customizable functionalities and features, enabling customers to tailor their AI usage to meet their specific needs. By providing the tools and information necessary to make informed decisions, RingCentral empowers customers to leverage AI effectively while safeguarding their data.
Accuracy
Assessing and Mitigating Bias Assessing potential bias in AI systems is a critical component of RingCentral’s development process. They consider all stakeholders involved and the potential impact of AI, conducting thorough assessments to identify and mitigate biases. This ensures that their AI systems are fair and equitable for all users.
Human-in-the-Loop Approach RingCentral employs a human-in-the-loop approach to evaluate AI outputs, ensuring accuracy and addressing any potential issues. For example, their Smart Notes feature relies on user feedback to refine and improve AI-generated notes. This continuous improvement process helps maintain high standards of accuracy and relevance.
Our Guiding Principles
At RingCentral, trust is the foundation of everything they do. Their AI governance program guides the development of trustworthy AI, fostering customer-centric innovation. They believe AI implementation is a shared responsibility with customers, which is why they are transparent about their core principles around trustworthy AI:
- Safety: AI systems should be designed to avoid causing harm to individuals, property, or the environment.
- Security: Protecting data integrity and ensuring that only authorized access is allowed.
- Transpaerncy: Clearly communicating how AI systems operate and how they use data.
- Clarity: Making it possible for users to understand the functions and outputs of AI systems.
- Privacy: Developing AI in compliance with privacy laws and internal privacy policies.
- Fairness: Ensuring AI systems are free from harmful biases and discrimination.
We at VIcom are proud to partner with RingCentral to offer our customers the best in AI-integrated communication solutions. With a commitment to privacy, security, and transparency, we help our customers leverage AI responsibly and effectively, safeguarding their data and building trust.
Ready to Secure Your AI Solutions?
If you’re concerned about privacy in AI, rest assured that VIcom and RingCentral are dedicated to addressing these concerns. Contact VIcom today for a free consultation and discover how our partnership with RingCentral can provide secure, transparent, and trustworthy AI solutions for your business.