In the modern workplace, the digital employee experience is becoming increasingly important. Companies are focusing on providing exceptional experiences for their customers, but to achieve this, they need to look inward first. A strong culture and positive digital employee experiences are essential to attract and retain the best talent. Many organizations, including Zoom, are creating AI tools to serve employees and help them perform their jobs more efficiently.
AI tools can enhance the digital employee experience in various ways. For instance, Zoom’s meeting summary feature, powered by AI, provides a quick recap of the topics covered in a meeting and any action items, saving time and helping teams progress. However, the introduction of AI in the workplace has also raised concerns about job redundancy. Navigating this tension and effectively incorporating AI is a challenge many employers are currently facing.
Here are seven key takeaways on how leaders can use AI to improve the digital employee experience:
- AI Enhances the Human Touch: AI can help employees respond to customers’ needs more quickly, improving the overall experience. It can also free up staff to handle more complex interactions that require a human touch.
- Personalization Deepens Employee Experiences: AI allows for the personalization of content based on an employee’s specific role, goals, and career path, making it more effective.
- AI Understands Human Language: AI has the capability to understand how employees speak, not in specialized HR or IT terms. This allows for more intuitive interactions with technology.
- Embrace Changefulness: With AI evolving rapidly, organizations need to be open to change and willing to experiment with new technologies.
- Focus on Impact: Companies should focus their efforts on what will be most impactful for employees and the business.
- Aim for Minimum Lovable Product: When implementing new technology, aim for a “minimum lovable product” that meets employees’ high expectations.
- AI Frees Time for “Hearts’ Work”: AI can replace transactional duties, leaving more time for strategic and empathetic work.
As a proud partner of Zoom, VIcom is committed to helping organizations leverage these AI tools to enhance their digital employee experience.
Ready to enhance your digital employee experience with AI tools? Contact VIcom today to learn how we can assist you in integrating these powerful tools into your workplace strategy.