Vicom is proud to partner with Zoom and we’re always excited to see their latest innovations and updates. Recently, Zoom has released over 25 new features. In this article, let’s break down some of those features and discuss why they may be important for your organization!
Zoom AI Companion: Your New Productivity Ally
Zoom has introduced AI Companion, a powerful AI assistant available at no additional cost with your Zoom subscription. This game-changing feature is designed to:
- Streamline your workday
- Automate tasks
- Expand your capabilities
Key features include:
- Meeting summaries
- Quick reply suggestions for mobile
- Chat summarization in 38 languages
- Sentence completion in Team Chat and Mail
For organizations looking to implement AI Companion, Zoom has launched an AI Companion Onboarding Center, complete with videos, tools, and best practice guides to ensure a smooth rollout.
In today’s fast-paced business environment, time is a precious commodity. AI Companion acts as a virtual assistant, helping your team focus on high-value tasks by automating routine processes and providing quick, actionable insights.
Imagine your sales team has just finished a crucial client meeting. Instead of spending valuable time writing up detailed notes, AI Companion generates a comprehensive summary, complete with action items and key discussion points. This allows your team to immediately follow up on leads and opportunities, significantly reducing time-to-action and potentially increasing deal closure rates.
Enhanced Collaboration with Zoom Workplace
Zoom Workplace is the new AI-powered collaboration platform that reimagines teamwork. Here are some standout features:
- Streamlined Communications:
- Global search across Zoom Workplace
- New language support for Zoom Phone post-call summaries and voicemail transcriptions
- Enhanced external collaboration settings in Team Chat
- Improved Productivity:
- Miro to Whiteboard migration
- Personalized content library in Whiteboard
- Expanded 1 GB Whiteboard canvas for Plus users
- Optimized In-Person Experiences:
- Microsoft Teams and Slack integration for Workspace Reservation
- Companion Zoom Rooms for enhanced functionality
- Wayfinding capabilities in Workspace Reservation
- Increased Employee Engagement:
- Workvivo integration for centralized communication and employee engagement
- Workvivo TV integration with Zoom Rooms for company-wide broadcasts
In a hybrid work environment, seamless collaboration across various platforms and physical spaces is crucial. Zoom Workplace breaks down silos between different tools and work modes, creating a unified experience that boosts productivity and engagement.
Consider a multinational corporation working on a complex project involving teams from different countries. Using Zoom Workplace, they can:
- Collaborate on a Whiteboard in real-time, with AI-powered language translation ensuring clear communication.
- Easily find relevant information across all Zoom platforms using global search.
- Seamlessly transition from remote brainstorming to in-office meetings using Workspace Reservation and Companion Zoom Rooms.
- Keep all employees, both remote and in-office, aligned and engaged through Workvivo integrations.
This integrated approach significantly reduces project timelines and improves outcomes by ensuring all team members are always on the same page, regardless of their location or preferred work tools.
Elevating Customer Experiences
For businesses focused on customer relations, Zoom has introduced several enhancements:
- Zoom Contact Center: Now offers WhatsApp and inbound email support, an all-in-one agent desktop, and seamless connections to back-office experts.
- AI-powered supervisor dashboard: Real-time monitoring of team engagements with AI-generated sentiment and conversation summaries.
- Zoom Revenue Accelerator: New deal memos feature for enhancing customer conversations and deal analysis.
Customer experience can be a key differentiator. These tools allow enterprises to provide more responsive, personalized service across multiple channels, while also gaining deeper insights into customer interactions.
Consider an organization that implements Zoom’s Contact Center with the AI-powered supervisor dashboard. When a high-value client reaches out via WhatsApp with an urgent issue, the system immediately routes them to a senior agent. The supervisor, monitoring real-time AI-generated sentiment analysis, notices the conversation turning negative. They quickly step in to offer additional support, turning a potential churn risk into an opportunity for relationship strengthening. Later, the Revenue Accelerator’s deal memo feature helps the sales team analyze this interaction, leading to a successful upsell opportunity.
Amplifying Your Events
Zoom Events has received significant upgrades to make your hybrid and virtual events more engaging:
- AI Companion image generation for custom event visuals
- Swoogo integration for bridging hybrid and in-person events
- Enhanced webinar features, including full emoji suite support and improved backstage experience
Events are crucial for lead generation, thought leadership, and customer education. These enhancements allow companies to create more professional, engaging, and interactive events, regardless of whether attendees are joining virtually or in person.
Let’s consider a technology firm that hosts a quarterly product launch event using Zoom Events. They use AI Companion to generate custom graphics for each session, creating a cohesive and professional look. The Swoogo integration allows them to seamlessly manage both in-person and virtual attendees, ensuring a unified experience. During the Q&A session, the full emoji suite enables audience members to react in real-time, increasing engagement. The improved backstage experience allows presenters to coordinate last-minute changes smoothly, resulting in a polished, high-impact event that generates significant leads and positive press coverage.
Security First: Post-Quantum Encryption
To safeguard your data against future quantum computing threats, Zoom has implemented post-quantum end-to-end encryption for Zoom Meetings and Zoom Phone, adding an extra layer of security to your communications.
Enterprise organizations understand that data security is paramount. This forward-thinking approach to encryption ensures that sensitive business communications remain secure not just against current threats, but also against potential future advances in quantum computing.
Imagine your organization conducts regular strategy meetings and client consultations via Zoom. With post-quantum encryption, you can assure your multinational corporate clients that their financial data and strategic plans are protected against even the most advanced potential future threats. This level of security becomes a key differentiator in winning and retaining high-value clients who prioritize data protection.
At VIcom, we’re committed to helping you leverage these cutting-edge features to enhance your organization’s communication and collaboration. Our team of experts is ready to assist you in implementing and optimizing these new Zoom capabilities to suit your specific enterprise needs.
Stay ahead of the curve with VIcom and Zoom. Contact us today to learn how we can help you revolutionize your workplace communication and drive your business forward.