In today’s digital age, customer experience (CX) is the cornerstone of business success. At VIcom, we understand the importance of delivering exceptional customer experiences and, as a premier partner of 8×8, we’re committed to integrating 8×8’s Experience Communications as a Service (XCaaS) platform to meet this need.
The Power of XCaaS
8×8’s XCaaS is a cloud communications platform that erases the boundaries between Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and Communications Platform as a Service (CPaaS). This integrated approach allows businesses to deliver differentiated, five-star customer experiences across the organization.
Unified Communications for Superior CX
With the rise of remote and hybrid work, today’s customers and employees communicate across various channels and devices. To manage these diverse communication needs, businesses require a consolidated view of the customer journey. 8×8’s XCaaS platform provides this by offering a single, cloud-native platform for contact center, voice, video, chat, and APIs.
Driving Business Success with XCaaS
Integrating UC and contact center solutions can have a significant impact on business success. According to Metrigy, companies that successfully integrate these solutions see improvements in customer ratings, operational costs, and revenue. At VIcom, we can help your business achieve these results by integrating 8×8’s XCaaS platform into your communication strategy.
In the new world of work, delivering exceptional customer experiences is more important than ever. With 8×8’s XCaaS platform, VIcom can help your business drive customer obsession across the organization, delivering differentiated experiences while driving revenue, cutting costs, and optimizing operations. To learn more about how VIcom can help transform your business communications with 8×8’s XCaaS platform, get in touch with us today.