4 Must Ask Questions before choosing your UCC provider

Many organizations have already made the switch to a cloud communications provider and others are preparing for the inevitable transition. 

When determining the right unified communications system, you must consider the tasks of specific departments and the needs of your organization as a whole. Check with potential providers on fees and features and more before committing. To ensure the process is efficient and successful, here are 4 questions to ask the UCC provider that you’re considering.

1. Will your Unified Communications Solution be truly on the cloud?

A cloud solution can be a hosted solution OR a hybrid solution.

True cloud solutions offer a full PBX as well as video meetings and collaboration features all on a single, global platform. With a hosted solution, the PBX and any other hardware are hosted at the vendor’s data center. Hybrids are partly on-premises. The top choice is increasingly becoming the true cloud due to its security and simplicity.

2. How exactly will this solution increase your productivity?

Cloud-based UC solutions improve productivity and save time for companies. They should include enterprise voice, messaging, video conferencing, and a contact center at a minimum. Look for true UCaaS solutions that provide platform-wide 99.999% uptime and integrations with other productivity applications.

3. Does the solution support your hybrid and remote workforce?

It’s no surprise that many organizations are choosing a hybrid work strategy that places priority on mobile-first. Replacing a desk phone with smartphones has become standard for many and that is likely to continue and increase. 

When choosing your solution, ensure that it has full mobility support and that the mobile application matches the needs and standards of your organization.

4. What processes does the company follow when implementing your communications system?

A holistic view of the desired outcome helps ensure that everyone is on the same page when it comes to cloud connectivity. Partner with a UCaaS expert who can design a system for your specific business needs and help you implement a solution in lockstep with your organization. 

Don’t be afraid to ask for a detailed implementation plan to ensure that everyone is on the same page throughout the entire process.

If your organization is looking to streamline your communication tools and shift to the cloud, now is the perfect time to schedule your free assessment with VIcom. Please fill out the form below and we’ll be in contact with you as soon as possible!